Can I modify or cancel an order?
Order Modification & Cancellation
We understand business needs change. Our policy balances flexibility with our commitment to efficient production scheduling.
Cancellation Timeframes
| Order Stage | Cancellation Allowed | Cancellation Fee |
|---|---|---|
| Within 24 hours of order | Yes | None |
| After 24h, before production | Yes | 10% of order value |
| Production started | No | 100% (non-refundable) |
| Shipped | No | Refer to return policy |
Modification Options
Changes to orders may be possible depending on production stage:
Before Production
- Quantity adjustments (increase/decrease)
- Address corrections
- Shipping method changes
- Payment term modifications
During Production
- Shipping address changes (if not shipped)
- Split shipment arrangements
- Limited quantity reductions (fees apply)
How to Request Changes
- Email our sales team at sales@ppt-outdoor.com
- Include your order number in the subject line
- Describe the requested change clearly
- Allow 24-48 hours for confirmation
Contact us as soon as possible if you need to modify or cancel your order. Time is critical.