Products can be returned within 30 days of receipt if they are
unused, undamaged, and in their original packaging (including
accessories, manuals, labels, etc.);
Products with quality issues (non-human damage) are eligible for return or exchange regardless of usage status.
Non-Returnable Items
Used, modified, or damaged products;
Customized products (made to customer-specific requirements);
Products damaged due to improper use, negligence, or force majeure;
Products returned after the 30-day period.
Return Process
Contact customer service (returns@ppt-outdoor.com) to explain the
reason for return and provide the order number and product photos;
After approval, we will provide a return address and instructions;
You must ship the product within 7 days (trackable logistics is recommended) and provide the tracking number;
Once we receive the product and confirm it meets return conditions,
we will process the refund (to the original payment method) or arrange
an exchange within 5-7 business days.
Shipping Fee Instructions
Returns due to quality issues: We cover return shipping costs
(please retain the shipping receipt for reimbursement after review);
Returns for non-quality reasons: You are responsible for return shipping costs;
For exchanges, shipping fees for the new product are covered by us (limited to quality issues).
Refund Instructions
The refund amount is the actual payment for the product (excluding
original shipping fees, unless the return is due to our error);
Refund processing time depends on the payment method (usually 3-10 business days).