Frequently Asked Questions
Browse through our most common questions. If you can't find what you're looking for, please contact our support team.
Returns are accepted within 30 days of delivery for noncustom products with quality issues. Custom items are nonreturnable unless proven defective due to production errors. Refunds are processed... ...
Yes. Our engineers offer online technical guidance via emailphone for installation, troubleshooting, and maintenance. Onsite support is available for largescale projects at an additional cost. ...
Contact our aftersales team with your order number and a description of the issue. We may arrange for return, repair, or replacement at our discretion. Return shipping costs are the buyers... ...
All products come with a 24month warranty covering manufacturing defects. Damage from improper use, accidents, or unauthorized modifications is not covered. ...
After production completion 37 days express, 1015 days air freight, 2040 days sea freight. Production lead times vary 715 days for standard products 3045 days for custom orders. ...
We handle export customs formalities. Import duties, taxes, and local clearance are the buyers responsibility. Our team can provide commercial invoices and packing lists to facilitate the process. ...
All items are packed in antistatic, shockproof boxes with foam inserts to ensure safety during transit. Custom packaging e.g., branded boxes is available for bulk wholesale orders. ...
We offer sea freight for bulk orders, 2040 days, air freight 1015 days, and express delivery DHLFedExUPS, 37 days based on urgency and order size. ...
Standard products have a minimum order quantity MOQ of 50 units. For custom items, MOQ is negotiable based on complexity typically 100 units for cost efficiency. ...
Retailers, distributors, and trading companies worldwide are welcome. We offer tiered pricing based on annual order volume, with additional support for marketing materials and aftersales training. ...
Yes. We provide full OEMODM solutions, including custom branding, design adjustments, and functional upgrades. Our RampD team supports prototyping based on client requirements. ...
We specialize in manufacturing night vision devices monoculars, binoculars, goggles and red dot sights. All products can be customized for military, law enforcement, hunting, or civilian use. ...
Order modifications e.g., quantity, specifications are acceptable within 48 hours of confirmation. Cancellations require written noticerefund terms depend on production progress full refund for... ...
Log in to your account to view realtime updates, including production stages, quality inspection status, and shipping schedules. We also send emailSMS notifications for key milestones e.g., production... ...
For customized night vision devices or red dot sights, please provide technical specifications e.g., performance parameters, materials, design drawings if available, and expected order quantity. Our..... ...
Submit your order via our online system by selecting products, specifying quantities, and providing delivery details. Our sales team will confirm the order within 24 hours, followed by contract... ...
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